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Terms of Service Privacy Policy Cookie Policy DMCA Refund Policy Catering Policy

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Terms of Service

Effective Date: July 26, 2025
Last Updated: July 26, 2025

Welcome to Glowdup Cotton Candy! These Terms of Service (“Terms”) govern your use of the website located at https://glowdupcottoncandy.com (the “Site”), operated by Glowdup Cotton Candy, a sole proprietorship based in the State of Missouri (“Glowdup,” “we,” “our,” or “us”). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy, which includes our Cookie Policy.

If you do not agree, please do not use the Site. Life’s too short for legal drama and bad sugar.

1. Eligibility and Jurisdiction

This Site is intended for users who are at least 18 years old. By using the Site, you represent that you are of legal age and have the authority to enter into these Terms. The Site and all services are offered from within Missouri, United States, and are governed by Missouri law.

2. Use of the Site

You agree to use the Site for lawful purposes only. You must not:

  • Violate any applicable law or regulation;

  • Interfere with or disrupt the Site or its hosting infrastructure;

  • Use bots, scrapers, or other automated methods to access the Site;

  • Try to reverse engineer or hack anything—cotton candy is fragile, and so is our backend.

3. Orders, Payments, and Availability

We make sweet things, not guarantees. While we try to keep stock updated, all products are subject to availability and may be modified or discontinued at any time without notice.

We reserve the right to cancel or refuse any order at our discretion, including (but not limited to) cases involving pricing errors, suspected fraud, or cotton candy crimes against humanity.

For order-related questions, email contact@glowdupcottoncandy.com with the subject line:
Order Inquiry – [Your Order #]

4. Intellectual Property

All content on this Site—including but not limited to images, product names, logos, descriptions, and designs—is the property of Glowdup Cotton Candy or its content licensors and protected by U.S. copyright and trademark laws. You may not copy, use, or reproduce anything here without express permission—no sugar-coated exceptions.

5. User Submissions & Social Media

If you tag or message us photos, testimonials, or other content, you grant us a non-exclusive, royalty-free license to repost, feature, or otherwise use that content in our marketing. If that’s a dealbreaker, let us know at contact@glowdupcottoncandy.com with the subject line:
Content Opt-Out Request

6. Third-Party Links

Sometimes we link to external sites (e.g., payment processors, social media). We're not responsible for what happens once you leave our domain. We don’t endorse third-party content, even if it's sprinkled with glitter.

7. Disclaimer of Warranties

The Site and all content are provided “as is” and “as available.” No warranties, express or implied, are made. This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Basically: we make great cotton candy, not guarantees.

8. Limitation of Liability

To the fullest extent permitted under Missouri law, Glowdup Cotton Candy shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Site or any products purchased.

9. Indemnification

You agree to indemnify and hold harmless Glowdup Cotton Candy from any claims, damages, liabilities, or legal expenses arising from your misuse of the Site or breach of these Terms. If you break it, you buy it—even in cyberspace.

10. Termination

We reserve the right to deny you access to the Site, or parts of it, at our discretion, without notice. Hopefully, we never need to pull the plug—but if things go off the rails, we might.

11. Modifications to These Terms

We may revise these Terms from time to time. When we do, we’ll update the “Last Updated” date above. Continued use of the Site after changes are posted means you accept the new Terms.

12. Governing Law

These Terms are governed by the laws of the State of Missouri. Any disputes will be handled in the appropriate state or federal courts located in Jackson County, Missouri, unless resolved informally (which we’d vastly prefer—less paperwork, more sugar).

13. Contact Us

For legal questions, media requests, or existential crises about cotton candy, email:
contact@glowdupcottoncandy.com
Subject line: Legal Inquiry – Terms of Service

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Privacy Policy

Effective Date: July 26, 2025
Last Updated: July 26, 2025

At Glowdup Cotton Candy (“we,” “us,” or “our”), your privacy isn’t just respected—it’s sugar-coated with care. This Privacy Policy outlines how we collect, use, store, and share your information when you visit https://glowdupcottoncandy.com (the “Site”) or otherwise engage with our products or services. If that sounds like a lot, we agree—so we’ve broken it down clearly below.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. What Information We Collect

a. Personal Information You Provide

We collect personal data when you:

  • Place an order

  • Fill out a form

  • Subscribe to emails

  • Contact us directly

Examples include:

  • Name

  • Shipping & billing addresses

  • Email address

  • Phone number (if provided)

  • Payment details (processed via secure third-party payment processors—we never store full credit card info)

b. Automatic Data Collection

We automatically collect some information when you visit our Site, including:

  • IP address

  • Device type

  • Browser type

  • Referring URL

  • Pages visited and time spent

  • General geolocation (e.g., city or state)

Collected through cookies and analytics tools such as Google Analytics. See our Cookie Policy for more sugar on that.

2. How We Use Your Information

We use your info to:

  • Fulfill orders and process payments

  • Respond to customer service inquiries

  • Personalize your experience

  • Improve our website and marketing efforts

  • Prevent fraud or abuse

  • Send occasional updates and offers (you can unsubscribe any time—we won’t take it personally)

3. How We Share Your Information

We don’t sell your data. Period. We may share your information with:

  • Service Providers (e.g., payment processors, shipping partners)

  • Analytics Providers (to understand user behavior and improve the Site)

  • Legal Authorities (if required by law, court order, or to protect our legal interests)

Each third party is only given the information they need, and nothing more.

4. Your Rights and Choices

a. Opt-Out of Marketing

You can opt out of marketing emails by clicking the unsubscribe link in any email, or emailing us at contact@glowdupcottoncandy.com
Subject line: Unsubscribe Request

b. Cookies

You can manage cookies in your browser settings. For more info, see our Cookie Policy.

c. Do Not Track

We currently do not respond to browser-based DNT signals. We’re monitoring the legal trends on this and will update if things change.

d. Access, Edit, or Delete Your Data

If you want to review, correct, or delete the personal data we hold about you, email us at contact@glowdupcottoncandy.com
Subject line: Data Request – [Your Name or Email]

5. How We Protect Your Information

Your data is stored securely and access is limited to those who need it to fulfill their roles. We use:

  • HTTPS encryption

  • PCI-compliant payment platforms

  • Routine security monitoring

However, no method is 100% foolproof—so please also protect your own login and device.

6. Children’s Privacy

This Site is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you're a parent or guardian and believe your child has provided information, contact us immediately.

7. International Users (GDPR Notes)

While we are based in Missouri and serve a U.S. audience, if you’re located in the European Union, you may have rights under the General Data Protection Regulation (GDPR) including:

  • The right to access and correct your data

  • The right to request deletion

  • The right to data portability

If this applies to you, email us at contact@glowdupcottoncandy.com
Subject line: GDPR Request – [Your Country]

8. California Residents (CCPA Notes)

If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with rights regarding your personal data, such as:

  • The right to request disclosure of categories and specific data we collect

  • The right to delete your data

  • The right to opt out of sale of your data (we don’t sell it anyway)

To exercise your rights, email contact@glowdupcottoncandy.com
Subject line: CCPA Request – [Your Name]

9. Third-Party Sites

We’re not responsible for the privacy practices of websites we link to (e.g., payment gateways, social media platforms). Check their policies too if you're clicking off-site.

10. Policy Updates

We may update this Privacy Policy periodically. When we do, we’ll revise the “Last Updated” date at the top. If the changes are significant, we’ll notify you by posting a notice on the Site.

11. Contact Us

If you have any questions, email:
📧 contact@glowdupcottoncandy.com
✉️ Subject line: Privacy Policy Question

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DMCA Policy

Effective Date: July 26, 2025
Last Updated: July 26, 2025

Glowdup Cotton Candy creates edible, temporary sugar-based art inspired by characters, themes, and imagery beloved by pop culture fans. These creations are fan art interpretations made for the purposes of personal enjoyment, entertainment, and artistic expression. They are not affiliated with, sponsored by, or endorsed by the trademark or copyright owners of the characters depicted. All trademarks and copyrights remain the property of their respective owners.

Photographs, videos, or other media depicting these edible fan art creations—whether produced by Glowdup Cotton Candy or shared by customers—are intended solely for non-commercial, personal, and social media sharing purposes. Any reproduction, resale, licensing, or other commercial exploitation of such images without proper authorization from the applicable rights holders may infringe on third-party intellectual property rights and is strictly prohibited.

If you believe that any content on this website or in connection with our services infringes your intellectual property rights, please refer to the DMCA Notice procedure below.

Glowdup Cotton Candy (“we,” “our,” or “us”) respects the intellectual property rights of others and expects users of our website, https://glowdupcottoncandy.com (“Site”), to do the same.

In accordance with the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, we have adopted the following policy regarding claims of copyright infringement.

1. DMCA Notice of Alleged Infringement

If you believe your copyrighted work has been used on our Site in a way that constitutes copyright infringement, please send a written notice (a “DMCA Notice”) containing the following information:

  1. A physical or electronic signature of the copyright owner or authorized representative;

  2. Identification of the copyrighted work claimed to have been infringed;

  3. Identification of the infringing material and its location on the Site (please provide a specific URL);

  4. Your full legal name, mailing address, telephone number, and email address;

  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

  6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.

Where to Send the DMCA Notice:

Glowdup Cotton Candy
Email: contact@glowdupcottoncandy.com
Subject Line: DMCA Takedown Request

We recommend that you also send a courtesy copy by mail if available, though email is sufficient for legal compliance.

2. Counter-Notification Procedure

If you believe that material you posted on our Site was removed or disabled in error or misidentification, you may submit a written counter-notification containing:

  1. Your physical or electronic signature;

  2. Identification of the material that was removed or to which access was disabled, and the location where the material appeared before removal;

  3. Your name, address, telephone number, and email address;

  4. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;

  5. A statement that you consent to the jurisdiction of the federal district court for the district in which your address is located (or Jackson County, Missouri, if outside the U.S.) and that you will accept service of process from the person who provided the original DMCA notice or an agent of such person.

Where to Send the Counter-Notice:

Glowdup Cotton Candy
Email: contact@glowdupcottoncandy.com
Subject Line: DMCA Counter-Notice

Once a valid counter-notice is received, we may restore the material unless the original complaining party files a court action within 10–14 business days. We reserve the right to notify the complaining party of your counter-notice and identity.

3. Repeat Infringers

We reserve the right to disable or terminate the accounts of users who are repeat infringers of intellectual property rights, at our sole discretion and without prior notice.

4. No Legal Advice

This DMCA Policy is for informational purposes only and does not constitute legal advice. If you're unsure whether your content infringes someone’s copyright or whether a DMCA notice or counter-notice is appropriate, you should consult an attorney.

5. Contact Us

For all copyright-related concerns or questions, email:
📧 contact@glowdupcottoncandy.com
✉️ Subject Line: DMCA Inquiry

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Refund Policy

Effective Date: July 26, 2025

At Glowdup Cotton Candy, we aim to deliver joy in every swirl.

However, if your experience wasn't as sweet as expected, here's how we handle refunds made on our website or any of our online marketplaces:

đź•’ Refund Window

You have 5 days from the date of purchase to request a refund. After that, our cotton candy is as final as a sugar rush.

Refund Eligibility

Refunds are considered under the following conditions:

  • Incorrect Order: If we sent the wrong flavor or topping.

  • Damaged Goods: If your cotton candy arrived looking more like a sad, deflated pancake than a puff.

  • Delivery Issues: Delivery took so long that your sugar dream turned into a puddle of despair.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of Mind: If you decided you wanted a different flavor after placing the order.

  • Melted Treats: If your cotton candy melted due to improper storage or handling after delivery.

    (You left it in a hot car because you’re an optimist, or left it in a sauna because you are ambitious.)

  • Delivery Delays: If the delay was caused by circumstances beyond our control (e.g., weather, postal service issues).

How to Request a Refund

To initiate a refund, please contact us at contact@glowdupcottoncandy.com with the following information:

  • Order number (the magic code)

  • Description of the issue (A detailed account of the tragedy)

  • Photos of the cotton candy catastrophe (if applicable)

Refund Process

What Happens Next?

We’ll review your case like sugar scientists.

Once your refund is approved:

  • Processing Time: Allow up to 10 business days for your refund to be processed.

  • Refund Method: Refunds will be issued to the original payment method.

  • Shipping Fees: Shipping costs are non-refundable unless the return is due to our error.

    (Plain speak: The fees are like the stick holding the cotton candy—non-refundable unless we screwed up.)

The Fine Print (Because Lawyers Exist)

  • Refund consideration is limited to a one-time review per order.

  • We reserve the right to deny refund requests that don’t meet these criteria.

  • Your personal data submitted with refund requests will be used solely to process your refund, stored securely, and not sold to candy-hating aliens.

Contact Us

For any questions or concerns, reach out to our customer service team at contact@glowdupcottoncandy.com.

We’re here to help and maybe throw in a Dad joke or two.

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Catering Policy

Effective Date: July 23, 2025

Cotton Candy Catering Policy

Sweet service, structured terms.

We love bringing joy in the form of fluffy sugar clouds, but we also run a professional operation. Below are the ground rules so your event — and our sanity — stays intact.

Booking & Deposit

  • To secure your date, we require a non-refundable deposit equal to one-third (1/3) of your total invoice.

  • We require at least 14 days’ notice to book your event. Rush bookings may be possible, but not guaranteed.

  • Your deposit is applied to your total balance and holds your event date firmly in our calendar.

Power Requirements

  • Our machines need electricity — we’ll bring extension cords, but a working outlet must be available within reasonable distance.

  • No power? No problem — for an additional $20/hour, we’ll bring our generator. Please let us know at booking if it’s needed.

Setup & Equipment

  • We provide a cotton candy cart, or 10x10 pop-up tent (for corporate and large events)

    and all necessary cotton candy equipment.

  • Setup time is typically 45 minutes to 1 hour and is not charged to the client.

  • We arrive early to ensure we’re ready before guests arrive.

Event Size & Staffing

  • Events with more than 40 guests require two machines, and an additional staff member at $20/hour.

  • This ensures smooth service, reduced wait times, and happy guests.

Payment & Cancellation

  • Your 1/3 deposit is non-refundable under all circumstances.

  • Cancellations made less than 7 days before the event may incur up to 50% of the total invoice, depending on preparation completed.

  • The “One Spin” Rule: We review one cancellation or refund request per event — no repeat claims will be processed once a decision is made.

Final Payment

  • Full payment is due by the day of the event on our arrival, before service begins.

  • We accept major credit/debit cards and cash.

The Fine Print

  • We reserve the right to decline service if conditions are unsafe or power requirements cannot be met.

  • Any additional on-site changes requested by the client may result in additional fees.

  • Information collected for booking is used solely to coordinate your event so that our part runs smoothly for you.

Contact Us

For any questions, special requests, or venue-specific considerations.

We want to help ensure your event runs smoothly and your guests leave with smiles -

(and maybe a little sugar on their noses).

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